Arcana Bildung Privacy Policy
At Arcana Bildung, located at 315 Bahnhofstrasse, Floor 4, Zurich, Zurich, 8001, Switzerland, your privacy is paramount. This policy outlines how we collect, use, disclose, and protect your information in compliance with Swiss and international data protection laws, including the GDPR. We are committed to safeguarding your personal data as you engage with our specialized educational tours, culinary workshops, corporate retreats, language programs, sustainable tourism initiatives, guided walks, adventure sports, wellness retreats, and cultural exchange programs.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identification Information: This includes your name, address, email address, phone number, date of birth, and nationality when you register for a program, book a tour, or interact with our online platform.
- Payment Information: We collect payment details (such as credit card numbers) for transactions. This information is processed securely by third-party payment processors and not stored directly on our servers.
- Health and Dietary Information: For certain tours, workshops, or retreats (e.g., culinary, adventure sports, wellness), we may collect information about allergies, dietary restrictions, or relevant health conditions to ensure your safety and enjoyment. This is collected with your explicit consent.
- Travel and Program Preferences: Details about your interests, preferred tour types, language learning goals, and any specific requirements for academic programs or corporate retreats.
- Technical Data: Information about your device and how you interact with our online platform, including IP address, browser type, operating system, pages viewed, and access times. This helps us improve website functionality.
How We Use Your Information
We use the collected information for various purposes, including:
- Service Delivery: To process your bookings, registrations for programs and workshops, and to deliver the specific educational tours, language programs, or retreats you have requested.
- Communication: To send you confirmations, updates, essential information regarding your bookings, and to respond to your inquiries.
- Personalization: To tailor our services and content to your preferences, ensuring a more relevant and enjoyable experience with Arcana Bildung.
- Improvement of Services: To understand how our services are used, conduct research and analysis, and develop new programs and features to enhance the Arcana Bildung experience.
- Marketing: With your explicit consent, we may send you newsletters, promotional offers, and information about new tours or programs that may be of interest to you. You can opt-out at any time.
- Safety and Security: To ensure the safety and security of all participants in our programs and to comply with legal obligations.
Sharing and Disclosure of Information
We do not sell or rent your personal data to third parties. We may share your information in the following limited circumstances:
- Service Providers: We work with trusted third-party service providers who assist us in operating our business and delivering our services, such as payment processors, IT support, hospitality partners, and transport providers. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you of any such change.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. We use secure servers, encryption, and access controls to safeguard your information. Despite our best efforts, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Under applicable data protection laws, you have the following rights regarding your personal data:
- Right of Access: You have the right to request copies of your personal data we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
Links to Other Websites
Our online platform may contain links to other websites not operated by Arcana Bildung. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Arcana Bildung
- 315 Bahnhofstrasse,
- Floor 4,
- Zurich, Zurich, 8001, Switzerland